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FREQUENTLY ASKED QUESTIONS

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Frequently Asked Questions

Looking to send a package? Need to clarify any detail?

Here is a list of frequently asked questions. If we haven’t answered your question, or you can’t find your question, don’t hesitate to give then team a call or send an email.

We accept cash and have EFTPOS facilities. We can also provide details for a bank transfer. To arrange, call the team here.

We take a great deal of care when delivering your goods, however, it is the responsibility of the sender or receiver to arrange any insurance.

In most cases,  there are no weight restrictions. However air bags are subject to cubic charges. Cubic Freight is based on the volume the package occupies, not the weight alone. Talk to our team if you have any queries.

Yes, we are able to transport dangerous goods. We do require a detailed outline of what dangerous goods are on board.

We have daily runs to Sydney and regional centres providing both same day and overnight services see our depot departures here to assess the time we need to have your package.

No. We are able to pick up your package from a nominated address. Keep in mind the lead time to get to the depot to meet the departure time. Call the team to confirm.

We may not have a route directly to your property. We can deliver to a pre-arranged destination, such as the closest post office, or you can pick up from our depot.

No you don’t. You can use our services on a transaction by transaction basis. However,  if you are in need of regular deliveries it maybe useful to set up an account to access all the benefits of our online facilities.

Give our team a call and we can walk you through your account set up. Once you have an account with us you can access all our online services.

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